Product Warranty
RailScales LLC offers a limited lifetime warranty on all the products that we manufacture. We take pride in making our products from the highest quality material we can to ensure a lifetime of use. If something breaks that isn't covered under warranty we will always work with you to get a replacement in your hands at little to not cost.
Hardware Warranty & Replacement
We offer a lifetime warranty on our hardware which includes replacement hardware on all of our manufactured products. If you need replacement nuts or screws, or mounting hardware email sales@railscales.us.
All orders with a 5 or less digit order number were sold with legacy hex fasteners, and is what will be sent out as a warranty replacement free of charge.
All orders with a 6 digit order number were sold with newer Torx T20 fasteners, and is what will be sent out as a warranty replacement free of charge.
Whats not covered
Scales broken on ends or in half, split, burnt from an exposed flame, damage from drilling out hardware, or over torquing/stripping of hardware.
Replacements
Depending on the situation some warrantable items may need to be sent in to swap for a replacement.
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